Ventaloar

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you’re not, we offer hassle-free returns and exchanges.

 

Return Policy:

If you’re not satisfied with your purchase, you can return the item within 7 days of delivery for a full refund. The item must be unused, in the same condition you received them, and in the original packaging.

 

Exchange Policy:

If you need a different size or color, we’re happy to exchange your item. Simply return the item within 7 days of delivery, unused and in the original packaging, and let us know your preferred size or color. We’ll process the exchange promptly.

 

Please note:

  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable.
  • Customers are responsible for return shipping costs unless the item received is defective or damaged.

 

Return Conditions:

The product must be returned in its original condition, unworn, unwashed, and with all original tags attached.

The item must be shipped back to the same address from which it was originally sent.

 

Return Process:

 

To initiate a return, please follow these steps:

  • Contact our customer support team within 7 days of receiving your order, specifying your order number and the size you wish to exchange.
  • Our customer support team will guide you on how to proceed with the return and provide you with a return shipping address.
  • Pack the item securely, ensuring it is in its original condition and includes all original tags.
  • Ship the item back to us using a reliable shipping method with tracking.
  • Once we receive the returned item, our team will inspect it to ensure it meets the return conditions.
  • If the return is approved, we will process the exchange or refund, as per the availability of the requested size.
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